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Customer Relationship Management & Quality Management Systems

Main Speaker:

Carol
Rufino

 

 

 

Carol is a Process Consultant of Ayre Consulting, Inc. and has extensive Quality Management Experience that spans at least 8 years. She has worked with different industries including manufacturing, internet service providers, IT network systems integration and telecommunication. Before pursuing a career in consulting, she held positions in several companies where she was responsible for formulating quality and maintaining compliance to ISO9001 standards as Quality Management Representative. She had significant exposure in actual Quality Assurance, Process Improvement, Production Planning, inventory management, document controlling and Environment Safety and Health implementation. She has been a member of the Lopez Group Quality Circle that aims for one goal, which is achieving excellence in service / products.

Carol passed the Lead Auditor’s Course (Updated Version For IATCA and ISO/DIS 9000:2000) on October 2000 and attended several training sessions on ISO9000:2000, ISO14000, ISMS27001:2005, ITIL, SPC and Project Management.

Carol is an Industrial Engineer from Mapua Institute of Technology and has successfully finished her Masters in Engineering Major in Industrial Engineering from the same institute.

 

Topics

1. ISO 9001:2000 Quality Management System Concepts & Definitions
2. Critical Success Factor & Failure Mode in Implementing QMS
3. Setting up the QMS

 

At the end of the orientation, you shall be able to:

1. Understand the basic concepts and definition of ISO 9001:2000 Quality Management System

2. Understand & apply the steps in setting-up QMS

3. Differentiate the types of documentations (policies, procedures, work instructions & records)

Date
March 29, 2007 & May 3, 2007
Time
1:30 - 4:00 PM
Venue

Marsman-Drysdale Boardroom
45th floor 8767 Philam Life Tower
Paseo de Roxas Avenue, Makati City

RSVP
please e-mail joanne@ayre-consulting to be placed on the list, as we may have to limit the number of attendees

 

 


 



 

 

 

 
 
 
   

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